Scott Böning
Bilingual Technical Support Engineer
About
Me in a nutshell:
- Born in Germany, now calling Dublin, Ireland, home since January 2023
- Passionate about rugby - Go Leinster!
- Huge Star Trek fan
- Tenacious problem-solver with a passion for technical troubleshooting and customer success
- Coffee aficionado who loves light roasts brewed with my trusty Aeropress
- Blondes and gingers do have more fun!
- Always eager to learn new technologies and deepen my skills in programming, platforms, and APIs
- Fluent in both German and English, thriving in multicultural environments
A deeper look
As a bilingual Technical Support Engineer at Salesforce (MuleSoft), I specialize in troubleshooting API and integration issues across EMEA and APAC regions. I work across channels – including email, and screen sharing – to help customers identify root causes and resolve their issues efficiently. I also contribute to the team’s knowledge base by drafting internal KB articles and providing insights for documentation improvements.
With a diploma in Full Stack Software Development, I bring a developer’s mindset to my work, bridging the gap between engineering and customer experience. I’m especially motivated by opportunities to understand how technical issues impact the broader customer journey — aiming not just to resolve cases, but to strengthen long-term relationships. Currently, I’m deepening my expertise in identity and access management (IAM) and preparing for the ISC² Certified in Cybersecurity (CC) exam as I explore specialization paths that balance technical depth with strategic value.
Driven by a love of learning, I continuously seek out new tools and technologies, particularly in the identity and access management (IAM) space. My goal is always to deliver support that’s not only accurate but empowering.
If you're looking for someone who pairs strong technical foundations with empathy, clarity, and persistence, feel free to get in touch.
