Scott Böning
Bilingual Technical Support Engineer
About
Me in a nutshell:
- Born in Germany, now calling Dublin, Ireland, home since January 2023
- Passionate about rugby - Go Leinster!
- Huge Star Trek fan, currently learning Klingon
- Tenacious problem-solver with a passion for technical troubleshooting and customer success
- Coffee aficionado who loves light roasts brewed with my trusty Aeropress
- Blondes and gingers do have more fun!
- Always eager to learn new technologies and develop skills in programming and software testing
- Bilingual: Fluent in both German and English, thriving in multicultural environments
A deeper look
As a bilingual Technical Support Engineer, I’m dedicated to solving complex technical issues and delivering exceptional customer support. My expertise lies in troubleshooting Citrix CVAD (Virtual Apps and Desktops) and DaaS (Desktop-as-a-Service) environments, managing cases through Salesforce, and collaborating with cross-functional teams to ensure smooth issue resolution and client satisfaction.
With a diploma in Full Stack Software Development, I bring a developer’s mindset to problem-solving, allowing me to approach technical challenges with creativity and precision. I’m also committed to expanding my knowledge, currently pursuing a Coursera specialization in software testing and automation, which further enhances my ability to deliver well-rounded, efficient solutions.
My passion for continuous learning drives me to stay up-to-date with new technologies and methodologies, ensuring I provide the best possible outcomes for clients.
If you're looking for a passionate Technical Support Engineer who thrives on solving complex issues and delivering exceptional customer experiences, feel free to get in touch.
